Terms & Condition

1. Order Processing & Payment

• All orders are processed based on availability.
• Payment is made via Cash on Delivery (COD) only.
• For advance payment we accept Bkash. (Not Refundable)

2. Pricing & Changes

• All prices are listed in BDT and are subject to change without prior notice.
• XOZONE reserves the right to modify product prices at any time.

3. Shipping & Delivery

• We deliver through a third-party delivery company.
• Estimated delivery time is 24-48 hours inside Dhaka City, 3-4 Days for outside Dhaka City.
• XOZONE is not responsible for any delays caused by the delivery company.

4. Return & Cancellation Policy

• We do not offer refunds.
• A return is only possible at the time of delivery if:
  1. The customer unboxes the item in front of the delivery person and finds the wrong or damaged product.
  2. The customer can prove that XOZONE showed one product but sent a completely different or lower-quality item.
• If any of the above conditions apply, the customer may cancel the order and refuse to pay the delivery person.

5. No Warranty Policy

• We do not provide any warranty or after-sales service.

6. Limitation of Liability

• XOZONE is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.

7. Privacy Policy

• Customer information is used only for order fulfillment and is not shared with third parties.

8. Changes to Terms & Conditions

• XOZONE reserves the right to modify these terms at any time. Changes will be effective upon posting on our website.

By placing an order with XOZONE, you acknowledge and agree to these terms. If you have any questions, feel free to contact our customer support at 01719661598.